We want your fragrance to arrive safely, securely, and exactly when you need it. Here is everything you need to know about receiving your order.
Delivery Options
- Standard Shipping (Free): Approximately 7 business days from order confirmation
- Express Delivery (6.99): Within 24 hours — see our Shipping Policy for cutoff times
What to Expect
Once your order is confirmed, our team carefully packs your fragrances and dispatches them with a trusted courier. You will receive an email with a tracking link so you can follow your parcel every step of the way.
Missed Delivery
If you are unavailable when our courier arrives, they will leave a notification with instructions for rescheduling or collecting your parcel from a nearby depot. Please ensure your delivery address and contact number are correct at checkout to avoid delays.
Our Packaging Promise
Every order is packed with protection and care. Glass bottles are individually wrapped before boxing. Gift orders receive extra attention to presentation — because how a gift arrives is part of the gift itself.
Damaged or Missing Orders
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately with your order number and photographs of any damage. We will resolve it promptly.
Correct Delivery Address
Please double-check your delivery address before completing your order. The Scent Road cannot be held responsible for parcels delivered to an incorrect address provided at checkout.